MTN Voicemail and Calling Services offered by MTN include SIM Swap, Dual Calling, Call Barring, MTN Pay4Me, Conference Calling and Call Line Identity (CLI). MTN of the best Mobile Networks in South Africa and when they said everywhere you go, they mean as it’s available in most African countries.
MTN SIM Swap
It is unfortunate that most of the time we lose our valuable gadgets when that happens, whether you have MTN insurance or not – if you have lost your MTN SIM card, you will need to do a SIM Swap. When using an MTN PayAsYouGo SIM, or MTN contract as well as an LTE SIM card, doing a SIM swap is a breeze.
Sometimes, you can make a swim swap just to change to LTE Network with MTN. Giving you the freedom and the benefit of keeping your MTN Number. SIM Swap doesn’t cost much except you have to buy the SIM card as well as a charge for the SMS.
How to do an MTN SIM Swap?
If you’ve lost or damaged your SIM Card or in any case where you have your SIM deactivated or blocked, or when your old number has not been recycled and you cannot use your old SIM Card in anyhow, you should then follow the following steps to begin the MTN SIM Swap process:
Lost or Damaged Card – MTN SIM Swap
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- Purchase a new MTN SIM Card
- The New SIM Card Purchased has to be registered with RICA
- Insert the SIM into your device. If you are using an Older SIM Card, you may be prompted with a menu. Should that happens, please make sure that you select “Get a new number”, all other options need to be ignored.
- Dial *136# to activate your new MTN SIM Card
- Once you have your new MTN SIM Card and Registered with RICA, you can dial *135*3# or *135# and select option ‘3’ to start the SIM Swap process.
- You will be prompted to enter the old number for which you are doing the SIM Swap and the reason behind the process at hand.
- You will have to answer a few Security Questions within 3 minutes related to your old number.
- After validating your answers and approved a SIM Swap Process, you will be notified via SMS – if you need any further assistance is best to dial 135 from your MTN Cellphone.
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If you are an MTN PAYG customer and you want to upgrade your SIM Card to an LTE SIM Card, or use micro and Nano-sized SIM Card, etc. You will be required to follow the following steps to do an MTN SIM Swap.
Replacing/Upgrading MTN PAYG Card – MTN SIM Swap
- Purchase a new MTN SIM Card
- The New SIM Card Purchased has to be registered with RICA
- Insert the SIM into your device. If you are using an Older SIM Card, you may be prompted with a menu. Should that happens, please make sure that you select “Get a new number”, all other options need to be ignored.
- Dial *136# to activate your new MTN SIM Card
- SMS the word ‘SWAP’ to 44770 from your OLD SIM and a One-Time Pin (OTP) will be sent to your number. (Save the OTP and or write it down somewhere – it will only be valid for 15 minutes)
- On your NEW SIM Card, SMS the word ‘Swap’ and your ‘OLD NUMBER’ followed by your OTP to 44770. e.g. Swap 0831234567*0000#
- Wait for your OLD SIM to stop working and insert the new one. For further assistance dial 135 from your MTN Cellphone.
When you are an MTN Contract customer and you want to upgrade your SIM Card to an LTE SIM Card, or use micro and Nano-sized SIM Card, etc. You will be required to follow the following steps to do an MTN SIM Swap. (Your service provider will have to be MTN SP)
Replacing/Upgrading MTN Contract SIM Card – MTN SIM Swap
- Get a new Contract SIM card from MTN
- No RICA registration is necessary
- SMS the word ‘SWAP’ to 44770 from your OLD SIM and a One-Time Pin (OTP) will be sent to your number. (Save the OTP and or write it down somewhere – it will only be valid for 15 minutes)
- From your OLD SIM Card, SMS the word ‘Swap’ and your ‘OLD NUMBER’ followed by your OTP to 44770. e.g. Swap 0831234567*0000#
- Wait for your OLD SIM to stop working and insert the new one. For further assistance dial 135 from your MTN Cellphone.
LTE MTN SIM Swap
LTE MTN SIM Swap only applies when your old SIM is still active, and it is best to check first if your device is LTE enabled or capable. If you have checked the above mentioned, you can follow the following steps to begin the LTE SIM swap with MTN:
- SMS the word ‘Swap’ from your old SIM to 44770
- You will receive an OTP pin valid for 15 minutes
- SMS the word ‘Swap(LTE SIM number)*(OTP)#’ to 44770 e.g. Swap0831234567*0000#
- Your old number will eventually stop working and you can begin to use the new SIM
- An SMS will be sent that you are now MTN LTE-ready and the SIM Swap shall be successful.
LTE is great for speed; you get the best internet experience – and no more buffering. LTE doesn’t change how you are billed; it changes your internet experience.
MTN Dual Calling
MTN offers you Dual Calling where you can link two SIM Cards together to use a single number. These SIM Cards can be used together at the same time on different devices. However, the first number on the original SIM will be the primary SIM Card and will get preference when receiving calls before being diverted.
It is important to note that all SMSs will be received by a Primary SIM. The secondary SIM card will have a monthly subscription fee of R10.
How to get MTN Dual Calling?
It is as easy as ABC; all you have to do is to have your second SIM card at hand, which you may purchase at any MTN Store and/or participating retailers around South Africa.
Once you have the SIM Card, you will have to call 135 from your MTN Contract and speak to a consultant to activate your dual Calling services.
MTN Call Barring
Call Barring is best for blocking unnecessary incoming and, or outgoing calls. You can choose any numbers that cannot call you, in other words, block any incoming calls from specific numbers, and you can block numbers that can’t be called directly from your phone.
It is also best when you traveling – you can choose to block all incoming calls to avoid charges for those calls. You can, however, divert any calls to voice in order to avoid having to pay for those calls and the fees will be affected by country as well as your price plan.
You pay for incoming calls when you are abroad with MTN Roaming. It’s often best to know the price you will pay.
With Call Barring if your handset supports the function you can call 135 with your default 4-gits barring code (0000) – it is advisable to change it when speaking to an MTN Consultant.
MTN Pay4Me
I honestly didn’t know this functionality still exist – where you can make an MTN call to another MTN number and ask the person you are calling to pay for the phone call. But yes, this MTN-to-MTN Pay4me Service still exists.
This is how it works
- You make a call
- They will be asked to press 1 to accept your call, or 0 to decline it.
- If the number you are calling doesn’t have airtime, the SIM cardholder will receive a notification or a ‘missed call’ SMS,
Pay4Me calls are charged at 99c per minutes and are billed per second. In order to activate and or make an MTN Pay4Me call, you just have to dial:
*127*MTN Number#
MTN Conference Calling
Most recently since Night Shifts by Vodacom, many young people love Conference Calls, inviting people to join the conversation and talking for hours. MTN Conference Calling works the same way, it allows up to 5 people on the same conversation.
[ht_message mstyle=”danger” title=”” show_icon=”” id=”” class=”” style=”” ]See also MTN: Roaming, Double Data, Directory, Emergency Call, Gifts[/ht_message]
MTN PAYG subscribers can be added to conference calls, but unfortunately, cannot initiate one, whereas, with Vodacom Prepaid Customers, anyone can make a conference call at any time
MTN Conference Calling is for MTN Contract users, and you have to pay a once-off activation fee. You will be billed for the calls, and getting conference calls has been made easy.
If your handset supports the functionality, you can call 135 on your MTN Contract cellphone and ask for the service to be activated.
MTN Call Line Identity (CLI)
You can choose to make your number Private when making calls or you can choose for your number to be displayed on the receiver’s handset when making outgoing calls. If they have your number stored in their phone, it will show your name – However, if you withhold your number during calls, all it will display on the other end is “Private Number”, “Unknown Number”, “Anonymous” etc.
The MTN Call Line Identity (CLI) by default it’s free for MTN PAYG users and can cost R6 per month for other users are not on a PAYG plan.
To set up CLI is best to check your device supports the functionality or if you are a PAYG user, it will be activated by default, if you are an MTN Contract user you will have to call 135 to activate the CLI service.
For more information visit www.mtn.co.za
