How to unblock NSFAS Wallet


When you try accessing your NSFAS Wallet and get a notification that your account is blocked, there’s no need to hesitate, all you have to do is send an email to for assistance.

Required Documents

The following are the documents that will be required:

  • Copy of your ID (Identity Document) or a Smart Card ID (in regard to a smart card ID, ensure you print both/scan both side when you attach to the email.
  • Your ID number must be included even if it’s clearly shown on the copy of your attached ID.
  • Cellphone number (that one that’s always available) and your email address, even when sending through the same email address.
  • Physical and/or Postal Address
  • Name of your TVET college
  • A full description of their query.

Read: What does the NSFAS funding eligibility mean

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