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South Africa

Level 3: SASSA COVID-19 Grants Update (almost 5 million applications submitted)

In a statement, SASSA has confirmed almost 5 million applications submitted for the COVID-19 Grant relief. The figure is comprised of duplicate, incomplete, invalid, and undeserving applications. With this high volume of applications, SASSA has been unable to respond in time as it’s been operating with a third of its staff during level 4.

‘Just under 5 million applications have been received and this figure includes duplications, incomplete and invalid applications. Some applicants were sent messages to provide banking details and they are requested to respond as quickly so that they can be paid before month-end.’

South Africa will be moving to Level 3 on 1 June 2020, In that case, SASSA will have more of its staff operating which will evidently increase the number of payments made.

‘At the moment SASSA is operating with a third of its staff during level 4 and a move to level 3 will increase human resource capacity drastically so that payments are made quicker than it is the case currently.’

SASSA emphasized that those who do not have bank accounts will be paid using cardless services using any ATM (FNB, Capitec, Nedbank, Standard Bank, African Bank, ABSA)


SASSA is tackling the mammoth task at hand with all the resources available to eliminate wasteful expenditure and to avoid fraud.

‘This process involved intense negotiations with institutions in the value chain and this, unfortunately, accounted for the delays that were encountered. These delays proved to be worth it, given the number of applicants that could be excluded during the process as they are either in receipt of social grants or UIF – two factors which expressly disqualify applicants from receiving this grant’ Stated SASSA in a statement.

The SASSA CEO Totsie Memela has apologized for those inconvenienced by a slow process. ‘we had to remove duplicated and incomplete applications which account for nearly 50% of all applications received’ said Memela.

‘We have eliminated a number of undeserving applicants and this has saved the Fiscus close to R14 million which could have sky-rocketed to over R81 million by October.’

Please note that all citizens cannot apply for the COVID-19 relief grant at the SASSA offices. SASSA will only accept electronic applications (WhatsApp, USSD, online (http://srd.sassa.gov.za/) and email)


SASSA states that ‘On Mondays and Tuesdays local offices strictly attend to applications for Old Age Grants On Wednesdays and Thursdays local offices strictly attend to applications for Child Support Grants and foster child grants. Fridays are reserved for admin purposes as well as to deal with referred cases from previous days.’

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KOGIE Moodley 4 July 2020 at 5:28 pm

SASSA dnt even know what they doing i have been approved in MAY but still dnt get my money or a message from them about banking details i am dam very frustrated with THE MINISTER SHE SIT AND EAT A HOT PLATE OF FOOD WHILE WE ARE SUFFERING TO GET THE R350 FROM MAY SHE NEED YO THINK OF THE POOR AND GO CHECK WHAT IS HAPPENING

Koketso 3 July 2020 at 7:28 am

Hi my relief grant status has been approved for 7days now but I havent gotten any link or message yet
What do I do

Anita Lebeko 2 July 2020 at 3:54 pm

When i applied for the grant i don’t remember which cellphone number i used as i use a phone that uses two sim cards at first when i checked my status it said it was submitted but now it keeps telling me that the reference and the cell number do not match. I’m so desperate, i just don’t know what to do?

Exellent malale 1 July 2020 at 3:47 pm

Hi I’m Excellent Malele I’d (000*…06088) you approve my application on 23 May. I’m still waiting for payment SMS.

Sibohlulile 30 June 2020 at 10:40 pm

Hello! I’ve received a message from Sassa regarding my application, it says I’m declined due to my details not matching my ID number. How can I fix this error?

David 16 June 2020 at 5:01 pm

Hi im david mathevula i received that link for social grant relief to fill in the banking details unfortunately i accidentally deleted it so how can i get back?

William Katzen 15 June 2020 at 9:07 pm

I like to no they say you must phone the 0800 number but that number u do not get your answer al I what to no I have no banks account and no work I dit do al my SMS on wattsup and no response from pls help me

Isaac More 15 June 2020 at 11:12 pm

William please find someone nearby to fully assist you with the application, can be a friend or a relative

Wady Koopman 15 June 2020 at 1:21 pm

Hi i applied in march for this social relief grant and im currently unemployed,Sassa send me a sms stating that im declined cause of other income…how is it possible nd where did they get their false info from .my contact details (cellphone number removed)

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