Recently, there have been complaints about Capitec bank’s mobile app for digital banking. The issue seems to have begun in the early hours of 1 July 2020. Many users have even taken the matter on the Capitec Bank’s Facebook page to complain about the issue at hand.
One of the users wrote, “Someone needs to fix the app. We can’t make any payments and it is the 1st of the month”.
iBusiness however may have an answer for you. The Capitec Bank may be going on and offline at interval times – affecting the banking system at large, many have pointed out the ‘Unable to Connect’ error message.
The message further states that the internet connection may be disconnected, that one should try to connect the WiFi, and try switching to mobile data, also to ‘try a different WiFi network’.
iBusiness await the response from Capitec Bank; should the issue be persistent, please try to hold back from logging in – and give it a few hours – I suspect you’d be logged out of your account and possible be required to visit the branch to solve the matter (Try giving it a few hours)
At this point, it is safe to contact the bank and please enquire about the situation at hand just to confirm that the issue is not on your side.
Please contact Capitec Bank on 0860 10 20 43, alternatively, you can contact client care on ClientCare@capitecbank.co.za.
[FULL CAPITEC BANK CONTACT DETAILS]
Capitec may be swamped with a lot of transactions as is the most preferred bank in terms of low costs, considering the fact that most people are unfortunately still under lockdown LEVEL 3 in South Africa.
IF YOUR CAPITEC CARD HAS BEEN FALSELY DECLINED PLEASE LET US KNOW.
why is not easy to send banking details for 350 no options nothing
Month End & Capitec bank APP is acting up YET AGAIN!!!
This is really becoming monotonous & frustrating.
I feel so shamed having to explain/apologise to my gardener that I am unable to make his monthly salary deposit.
It really sucks!
Many have warned me against opening a bank account with Capitec,
Foolish Me, ignored the wise talks!
Ridiculously PATHETIC! this ongoing “issue” that cannot be fixed by the bank for so many years!
How safe is the Customers money with this type of Service??
But what is the use of re adresing the problem to us instead of giving us ways of solving the issue, some members are able to use the app but some of us are unable to. Next time try to be informative on your feedbacks.