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South Africa

SASSA: How to Request Names and Surname Update

By now, you know how to appeal, using the email contact revealed by SASSA, for the R350 COVID-19 Relief.  SASSA continues to provide ways to help those who are facing issues with their accounts, including those who have been rejected due to IRP5 registered applicants.

There is a number of applications that are still facing the ‘Identity Verification failure’. So if you are faced with an SMS or a popup, stating ‘identity verification failed’ for the unemployment applicants who are still trying to retrieve the R350 can do the following,

How to Request Names and Surname Update

To successfully request the Names and Surname Update, please do the following:

  • Go to https://srd.sassa.gov.za/
  • Scroll down to the bottom of the page and complete the ID, Nanes, and Surname fields and request that their information be updated.
  • This is for Applicants who’s SRD Grant application was declined based on incorrect names and surname information provided

‘Please ensure that you enter your ID Number, names, and surname exactly as it appears in your South African green ID Document or on your Smart ID Card. Your names and surname will only be updated if it matches your details on the Department of Home Affairs database.’

Asylum Seekers and Special Permit Holders

Furthermore, Asylum Seekers and Special Permit Holders who are registered on the Home Affairs database and whose Section 22 Permits are valid, or were valid on 15 March 2020 can now apply for the Special Covid-19 SRD R350 grant.

  • Those who still have to sign the consent form, (The declaration and consent form is available on the SRD Website)
  • You will have to consent by either agreeing or disagreeing, this can be confirmed through a ‘yes’ or a  ‘no’ option provided when applying.

South African COVID-19 Information Portal

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