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South Africa

SASSA update: many wait for the link SMS, others fail to submit banking details

For the past few days, the SASSA system has been up and down – unemployed citizens of South Africa who qualify for the grant have been able to check their R350 SRD status – while may have been approved and still waiting for the SMS from SASSA providing the link to submit method of payment.

Many others have been failing to submit their banking details as the system returns the ‘fails’ message pop up. SASSA has reassured that those who qualify will get their full salary regardless of how long it may take.

What do we know so far?

  • 13 million applications were received across different application channels.
  • Duplicate applications were identified and eliminated.
  • 6 578 762 single applications remained
  • To date 3 277 660 applications were rejected

‘Please note that SASSA has been experiencing high application volumes in the first couple of weeks. Many people also apply more than once or apply on all the channels. This delays the process as SASSA will only consider one application. Please be patient, they will revert back to you as soon as possible. Every applicant will be advised as to the outcome of their applications’

The best thing possible to know is to be a little more patient.  If your account is still pending, you will know the outcome of your application – everyone will – no matter how long it may take.

At the point it time, a lot of people may feel ignored, however, dealing with millions of applications and queries is definitely daunting and patience is required. SASSA updates once in a while, but will hear from it soon.

‘Verification process takes time. Please bear with us, we apologies for any inconvenience this might have caused.’


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romario 28 July 2020 at 7:05 am

hi all i applied in may 11th its showing approved status for may and June even gives a payday i have been to post office they say i must have sms. i loaded the e wallet way i choose standard bank no money yet what do i do the call center number doesn’t even work

Zukiswa 27 July 2020 at 4:18 pm

I applied for some1 and status is “Approved” been waiting for the sms link for bank details ????‍♂️????‍♂️

how lesego lebyane 25 July 2020 at 8:02 pm

Post office is not a option. The cure is to much and always they run of cash and send people back many times

RASHIEDA 23 July 2020 at 2:38 am

How long do you wait until you get approved?

Pollen 22 July 2020 at 9:37 pm

I have got approved in may and got smas that indicates that I must go to post office on Wednesday 16 July ,while I’ve sent banking details but money go to post office so I don’t know the problem,so can I resend banking details cause post office are running slow and many people need money to buy,as like me I’m traveling eveday using my last money to go to post office an find northing at post office,help me to update banking details so that I can get it early without making contact with people ,to reduce spread of corona viruse

Tshushani 22 July 2020 at 9:00 pm

Hi my application is approved since May but I haven’t asked for my baking details ????????‍♀️

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