Underwritten by Mutual & Federal Risk Financing Limited
Phones have become equivalent to expensive laptops – these days, you can find a phone worth R20 000 if not more. In the events that your phone gets lost, stolen or even broken – it will be hard to accept and move on. To avoid such regrets, Telkom brings you the Device Insurance Cover.
Mistakes happen, and we would never be too prepared for them until now that we can insure our beloved devices. We all have little rascals in our families, and we love them to bit, and they sure can smash your phone on the ground or through it into a flushing toilet.
Telkom device insurance covers for:
- Accidental damage
- Loss
- Theft
- SIM Card Cover (Damage, Loss, Theft)
Now, ideally, the more expensive your device, one would expect to pay an expensive insurance premium, but I have seen Telkom Device Insurance Premiums, and believe me when I say they are affordable. We will look at them in a bit.
Pay for what you can afford – If you buy an expensive phone, I am certain you can afford the insurance premium thereof should you decide to take one.
You will feel at ease knowing that your device is ensured for a number of incidents waiting to happen, hopefully not. Telkom covers your device (handset/tablet) for their value, of up to a maximum R20 000 and not more.
HOW TO GET TELKOM DEVICE INSURANCE?
Visit the Telkom Store, or you can call the official Telkom Customer care line / Centre on 180 (Do this directly from your Cellphone using a Telkom SIM) or should you wish you call from another phone or network – dial 081 180 – alternatively you can visit the Telkom Website (Telkom.co.za)
HOW TO CLAIM?
It is as easy as lodging a complaint. You have to lodge your claim for repair or replacement within 30 calendar days from the day of the unfortunate event at which you may have damaged or lost your device.
According to Telkom: “The Mobile Equipment must have been used to make or receive a call, or to send or receive an SMS in conjunction with the cellular number that was provided at the time the Mobile Equipment was registered, within 24 hours before the claim event. The SIM purchased with the device must be the SIM that was on the phone and the last SIM used before the time of loss.”
In the unfortunate event that you lost your device or has been stolen, you must do the following:
- You will have to blacklist the phone through the Telkom Official Customer care line on 180 or 081180
- After doing so, you will receive a reference number, use this reference number to report the incident to the police
- Report and Obtain the claim form from the Telkom Insurance by calling 0861 005 674
- Complete the form and make sure you include all supporting documents and submit to the administrator via fax (0865 347 119) or email (TelkomInsurance@finrite.co.za)
In the unfortunate event that you accidentally damage your device, you must do the following:
- Report and Obtain the claim form from the Telkom Insurance by calling 0861 005 674
- Complete the form and make sure you include all supporting documents and submit to the administrator via fax (0865 347 119) or email (TelkomInsurance@finrite.co.za)
- Take your damaged handset to the nearest Telkom Store or Service Center for processing.
Device Insurance Premiums
- Apple iPhone /iPad
Apple iPhone 4S 8GB Black R 83.00 Month to Month
Apple iPhone 4S 8GB White R 83.00 Month to Month
Apple iPhone 5S 16GB Gold R 151.00 Month to Month
Apple iPhone 5S 16GB Gray R 151.00 Month to Month
Apple iPhone 5S 16GB Silver R 151.00 Month to Month
Apple iPhone 5S 32GB Gray R 151.00 Month to Month
Apple iPhone 5S 32GB Silver R 151.00 Month to Month
Apple iPhone 5S 32GB Gold R 151.00 Month to Month
Apple iPhone 5s 64GB Space Gray R 151.00 Month to Month
Apple iPhone 5s 64GB Gold R 151.00 Month to Month
Apple iPhone 5S 64GB Silver R 151.00 Month to Month
Apple iPhone 6 16GB Gold R 151.00 Month to Month
Apple iPhone 6 16GB Silver R 151.00 Month to Month
Apple iPhone 6 16GB Space Gray R 151.00 Month to Month
Apple iPhone 6 64GB Space Gray R 194.00 Month to Month
Apple iPhone 6 64GB Silver R 194.00 Month to Month
Apple iPhone 6 64GB Gold R 194.00 Month to Month
Apple iPhone 6 Plus 16GB Gold R 194.00 Month to Month
Apple iPhone 6 Plus 16GB Silver R 194.00 Month to Month
Apple iPhone 6 Plus 16GB Space Gray R 194.00 Month to Month
Apple iPhone 6 Plus 64GB Space Gray R 194.00 Month to Month
Apple iPhone 6 Plus 64GB Silver R 194.00 Month to Month
Apple iPhone 6 Plus 64GB Gold R 194.00 Month to Month
Apple iPad Air 2 Wi-Fi Cell 16GB Space Gray R 151.00 Month to Month
Apple iPad Air 2 Wi-Fi Cell 16GB Silver R 151.00 Month to Month
Apple iPad Mini 3 16 GB Space Gray R 151.00 Month to Month
Apple iPad Mini 3 16 GB Silver R 151.00 Month to Month
Apple iPad Mini Retina 16GB Space Gray R 119.00 Month to Month
Apple iPad Mini Retina 16GB Silver R 119.00 Month to Month
- Blackberry
Blackberry Passport Black R 119.00 Month to Month
Blackberry Passport White R 119.00 Month to Month
Blackberry Classic Black R 119.00 Month to Month
Blackberry Classic White R 119.00 Month to Month
Blackberry Z3 Black R 63.00 Month to Month
- Huawei
Huawei Mate 7 Black R 119.00 Month to Month
Huawei Mate 7 Dual Sim Gold R 151.00 Month to Month
Huawei Ascend P7 LTE Black R 119.00 Month to Month
Huawei Ascend P7 LTE White R 119.00 Month to Month
Huawei Ascend P8 Titanium Grey R 119.00 Month to Month
Huawei Ascend P8 Champagne R 119.00 Month to Month
Huawei GSM Wireless Phone F317 White R 33.00 Month to Month
Huawei E3531 White R 33.00 Month to Month
Huawei E5330 White R 33.00 Month to Month
Huawei E3276 White R 63.00 Month to Month
Huawei E3272 White R 63.00 Month to Month
Huawei E5776 White R 63.00 Month to Month
Huawei E5372 White R 63.00 Month to Month
Huawei B593 White R 63.00 Month to Month
Huawei E5186 White R 63.00 Month to Month
Huawei B683 White R 63.00 Month to Month
Huawei B686 White R 63.00 Month to Month
Huawei WS322 Repeater White R 33.00 Month to Month
Huawei MediaPad T1 8 INCH Black R 63.00 Month to Month
Huawei MediaPad Youth 2 Black R 63.00 Month to Month
Huawei MediaPad Youth 2 White R 63.00 Month to Month
- HTC
HTC M9 Black R 151.00 Month to Month
HTC 1 M8 Mini Black R 119.00 Month to Month
- LG
LG G3 Black R 119.00 Month to Month
LG G3 Gold R 119.00 Month to Month
LG G3 Beat Black R 83.00 Month to Month
LG G3 Beat Gold R 83.00 Month to Month
LG Leon Black R 63.00 Month to Month
LG G4 Beat 8GB Gold R 83.00 Month to Month
LG G4 Beat 8GB Titanium R 83.00 Month to Month
LG G4 Titanium R 151.00 Month to Month
LG G4 Brown R 151.00 Month to Month
- Microsoft
Microsoft Nokia 435 Black R 63.00 Month to Month
Microsoft Lumia 535 Black R 63.00 Month to Month
Microsoft Lumia 640 DS Black R 63.00 Month to Month
- Sony
Sony M4 Aqua Black R 83.00 Month to Month
Sony M4 Aqua White R 83.00 Month to Month
Sony Xperia C4 Black R 119.00 Month to Month
Sony Smart Watch Black R 83.00 Month to Month
Sony Xperia C3 Black R 83.00 Month to Month
Sony Xperia E3 Black R 83.00 Month to Month
Sony Xperia Z3 Black R 151.00 Month to Month
Sony Xperia Z3 Compact Black R 151.00 Month to Month
Sony Playstation 4 500GB Black R 119.00 Month to Month
- Samsung
Samsung Galaxy Pocket Neo Black R 33.00 Month to Month
Samsung Galaxy A3 Black R 83.00 Month to Month
Samsung Galaxy A3 White R 83.00 Month to Month
Samsung Galaxy A5 Black R 119.00 Month to Month
Samsung Galaxy A5 White R 119.00 Month to Month
Samsung Galaxy A7 A700F 16GB Black R 119.00 Month to Month
Samsung Galaxy A7 A700F 16GB White R 119.00 Month to Month
Samsung Galaxy Core Prime Black R 63.00 Month to Month
Samsung Galaxy Core Prime White R 63.00 Month to Month
Samsung Galaxy J1 J100H 4GB Black R 63.00 Month to Month
Samsung Galaxy J1 J100H 4GB White R 63.00 Month to Month
Samsung Galaxy Note 4 Black R 151.00 Month to Month
Samsung Galaxy Note 4 White R 151.00 Month to Month
Samsung Galaxy S4 i9500 Black R 119.00 Month to Month
Samsung Galaxy S4 i9500 White R 119.00 Month to Month
Samsung Galaxy S6 Edge 32GB Black R 194.00 Month to Month
Samsung Galaxy S6 Edge 32GB White R 194.00 Month to Month
Samsung Galaxy S5 Black R 151.00 Month to Month
Samsung Galaxy S5 White R 151.00 Month to Month
Samsung Gear S Black R 83.00 Month to Month
Samsung Galaxy S6 Edge Plus 32G G928F Black R 151.00 Month to Month
Samsung Galaxy S6 Edge Plus 32G G928F Gold R 151.00 Month to Month
Samsung Galaxy S6 Edge G925F 64GB Black R 194.00 Month to Month
Samsung Galaxy S6 Edge G925F 64GB White R 194.00 Month to Month
Samsung Galaxy S6 G920F 32GB Black R 151.00 Month to Month
Samsung Galaxy S6 G920F 32GB White R 151.00 Month to Month
Samsung Galaxy Young 2 G130H Black R 33.00 Month to Month
Samsung Galaxy Tab A P555 16GB 9.7 Inch Black R 119.00 Month to Month
Samsung Galaxy Tab E T561 8GB 9.6 Inch Black R 83.00 Month to Month
Samsung Galaxy Tab 4 T231 7.0 Inch 8GB Black R 83.00 Month to Month
Samsung Galaxy Tab 4 T531 10.1 Inch 16GB Black R 119.00 Month to Month
Samsung Galaxy Tab 4 T531 10.1 Inch 16GB Black R 119.00 Month to Month
- Xbox
Xbox ONE 500GB White R 119.00 Month to Month
Xbox 4GB 360 White R 83.00 Month to Month
Xbox 500GB 360 White R 83.00 Month to Month
- Amazon
Amazon Kindle Wi Fi 6 Black R 63.00 Month to Mont
- Proline
Proline H10 10 Inch 16GB Black R 63.00 Month to Month
- Asus
Asus Fonepad 7 Inch FE170 Black R 63.00 Month to Month
Important Contact Details
Call Centre: 0861 005 674
Email: TelkomInsurance@finrite.co.za
Telkom SA SOC Ltd is an Authorized Financial Services Provider FSP No.46037 underwritten by Mutual and Federal Risk Finance Ltd a member of the Old Mutual Group.
Visit www.telkom.co.za for Policy Wording Document
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